FAQ
Questions about Service
Q1 : How will I get help ?
A1 : Please feel free to contact with our Service Support Team business@lesdiy.com. You will get response in 1 weekday.
Questions about Missing or Ddefective Parts
Q1 : What can I do when I find some parts are missing or defective?
A1 : We will provide free parts for these case in 6 months since ordered.
Questions about Shipment
Q1 : Do you ship worldwide?
A1 : Yes, we can ship worldwide.
Q2 : Where you ship goods from?
A2 : Our warehouse is located in China, the goods will be shipped from China mainland.
Q3 : What is the shipping cost?
A3 :
Switzerland
| 0-2kg | $20.00 |
| 2-4kg | $55.00 |
| 4-6kg | $66.00 |
| 6-8kg | $82.00 |
| 8-10kg | $105.00 |
| 10-12kg | $125.00 |
| 12-14kg | $140.00 |
| 14-16kg | $155.00 |
| 16-18 kg | $170.00 |
| 18-20 kg | $185.00 |
| 20-22 kg | $165.00 |
| 22-24kg | $180.00 |
| 24-30kg | $200.00 |
| 30kg+ | $300.00 |
Rest of World: Free Shipping
Q4 : How do I track my package?
A5 : The package can be tracked on 17track.net . Or if you need a team members help to check up, please contact with our service team business@lesdiy.com and we will be in touch with a status update.
Questions about Payment & Order
Q1 : What payment terms you can accept?
A1 : For payment, we accept Paypal and Credit Card.
Q2 : My payment was declined, why? How to solve it ?
A2 : If you made the purchase via Credit Card and failed, could you please contact with Stripe Support Team for solution? Or if the issue cannot be solved, please no worry, we accept Paypal payment as well.
Q3 : How do I cancel my order?
A3 : For the order, if not shipped out yet, please contact with our Service Support Team business@lesdiy.com, we will cancel your order and give you full refund.
Q4 : Is my information is securing using this site?
A4 : Yes, Lesdiy takes precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline. Please don’t worry for this.
Q5 : What if my address is wrong?
A5 : If the recipient's address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.
Questions about Return & Refunds
Q1 : What items are returnable?
A1 : a)- We can accept returns or exchanges within the 30-day period. b)- All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.
Q2 : How do I return a product?
A2: Contact with Lesdiy Service Team business@lesdiy.com to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment .
Q3 : What is you refund policy?
A3 : Refunds are processed within 1-5 business days, after you received our confirmation on the cancellation.
Q4 : How will you refund me?
A4 : The refund are applied to the original payment method.